Help When You Need It

Acarté is here to help you with your technology support questions. Whether you are on one of our technology support packages or just contact us when you need to put out a fire, this is the place to go.  Assuming your e-mail is working, we prefer you start by e-mailing our support staff at support@acarte.com with the details of your issue.  That will open a support ticket to get things started.

ITSupportPanel

If you are already a client and elected to use our ITSupportPanel application you can start a new ticket from there.  Just look for the green "IT" button in your Windows system tray.

Our award winning software increases employee productivity by reducing phone support time by up to 50%!

  • Easy to use and log support tickets (No need to login)
  • Quick access to all of the apps we use to support your business
  • Daily "Tech Blog" articles to keep you informed
  • Connection to our online documentation system
  • Proactive email updates on all work performed

 

Client Support Portal

Has your company been activated in our Client Support Portal?  If not, please contact your sales representative for more details.

Not under a managed services contract?  Acarte' offers one-time pay-as-you-go support.  We hope that once you try our support you'll see the value in our technology support packages.

E-mail not working? Call for support. (239) 333-2000 or Toll Free at (866) 4-ACARTE

Client Dashboard

Acarté clients taking advantage of any of our remote monitoring plans can log in and view status of workstations and servers, view patch update status, manage virus quarantine, inventory and other features.

Client Dashboard Login

Online Support Session

If you are working with your support representative and asked to connect to a remote support session, please fill in the information requested here and start session.

Start Online Support Session