Basic Protection
The basic protection package is a pay-as-you-go break / fix service with basic monitoring and client-requested remote support. This package is meant for home users or cost-consious businesses that need us available to assist when an issue comes up.
Advanced Protection
The advanced package is a managed IT support service that includes proactive remote workstation and server maintenance, but no labor. We recommend this as the minimum package you should consider as we provide proactive support to significantly cut down on problems.
Premium Protection
The premium package offers a full array of managed IT services. We proactively monitor and manage your complete IT infrastructure. The package includes the remote support and onsite labor needed to serve your users.
Ultimate Protection
The two Ultimate packages build on the Premium Package by including either a basic or enhanced Windows 10 Professional desktop computer, monitor, keyboard, mouse and battery backup for each user. You can even have a mix of users on the Premium and Ultimate packages.
| Basic | Advanced | Premium | Ultimate | |
|---|---|---|---|---|
| Acarté HelpDesk Support and Billing Portal | ||||
| Basic Remote Monitoring and On Demand Support | ||||
| Advanced Remote Monitoring and Maintenance | ||||
| Remote 24×7 Management Dashboard Access | ||||
| Web site and hosted services monitoring | Optional | |||
| Proactive Server and Workstation Maintenance | ||||
| CylancePROTECT Managed Anti-virus | ||||
| CylanceOPTICS Managed Anti-virus | ||||
| Huntress Breach Detection | ||||
| Infocyte Breach Prevention | ||||
| Splashtop Remote Desktop Access | On Demand | |||
| Software Updates and Patch Management | ||||
| Desktop Security Privilege Management | Optional | |||
| Internet Security Assessment – Bronze | ||||
| Internet Security Assessment – Silver | Optional | |||
| Internet Security Assessment – Gold | Optional | Optional | ||
| Internet Security Assessment – Platinum | Optional | Optional | Optional | Optional |
| Courtesy Loaner Equipment When Needed | ||||
| Block of on-site support time each month | ||||
| Desktop computer, monitor and battery backup | ||||
| Priority Discounted Hourly Support Rates | ||||
| Unlimited Remote and On-site Support | Optional | |||
| Dataguard Offiste Data File Backup | Optional | Optional | Optional | Optional |
| Offsite Full Server Image Backups | Optional | Optional | Optional | Optional |
| Daily Workstation Backups | Optional | Optional | Optional | Optional |
| Office 365 or Google GSuites | Optional | Optional | Optional | Optional |
| Website Design, Hosting and Maintenance | Optional | Optional | Optional | Optional |
