Basic Protection

The basic protection package is a pay-as-you-go break / fix service with basic monitoring and client-requested remote support.  This package is meant for home users or cost-consious businesses that need us available to assist when an issue comes up.

Advanced Protection

The advanced package is a managed IT support service that includes proactive remote workstation and server maintenance, but no labor. We recommend this as the minimum package you should consider as we provide proactive support to significantly cut down on problems.

Premium Protection

The premium package offers a full array of managed IT services. We proactively monitor and manage your complete IT infrastructure. The package includes the remote support and onsite labor needed to serve your users.

Ultimate Protection

The two Ultimate packages build on the Premium Package by including either a basic or enhanced Windows 10 Professional desktop computer, monitor, keyboard, mouse and battery backup for each user. You can even have a mix of users on the Premium and Ultimate packages.

Basic Advanced Premium Ultimate
Acarté HelpDesk Support and Billing Portal
Basic Remote Monitoring and On Demand Support
Advanced Remote Monitoring and Maintenance
Remote 24×7 Management Dashboard Access
Web site and hosted services monitoring Optional
Proactive Server and Workstation Maintenance
CylancePROTECT Managed Anti-virus
CylanceOPTICS Managed Anti-virus
Huntress Breach Detection
Infocyte Breach Prevention
Splashtop Remote Desktop Access On Demand
Software Updates and Patch Management
Desktop Security Privilege Management
Optional
Internet Security Assessment – Bronze
Internet Security Assessment – Silver Optional
Internet Security Assessment – Gold Optional Optional
Internet Security Assessment – Platinum Optional Optional Optional Optional
Courtesy Loaner Equipment When Needed
Block of on-site support time each month
Desktop computer, monitor and battery backup
Priority Discounted Hourly Support Rates
Unlimited Remote and On-site Support
Optional
Dataguard Offiste Data File Backup Optional Optional Optional Optional
Offsite Full Server Image Backups Optional Optional Optional Optional
Daily Workstation Backups Optional Optional Optional Optional
Office 365 or Google GSuites Optional Optional Optional Optional
Website Design, Hosting and Maintenance Optional Optional Optional Optional
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