Basic Package

The Basic monitoring package is included with our Bronze support package and above. Daily health checks allow us to proactively monitor servers and desktops to hopefully recognize issues before they cause you downtime.

Enhanced Package

The Enhanced monitoring package is included with our Silver support package and above. This package builds on the Basic package by adding in 24/7 monitoring of many important desktop and server features.

Premium Package

The Premium monitoring package is included with our Gold support package and above. This package builds on the Enhanced package by running critical server 24/7 checks on a faster five minute interval.

Basic Enhanced Premium
Anti-virus Update Check
Critical Events Check
Daily Backup Check
Exchange Information Store Size Check
Drive Space Consumption Check
Physical Disk Health Check
Disk Space Check
Hacker Check
Performance Monitoring Check
Windows Service Check
Vulnerability Check
Client Dashboard Access
Take Control Remote Access Optional
Software Update Patch Management Optional
Client Daily Report Optional
15 Minute Server Check Interval
5 Minute Server Check Interval